PromoPlays
Website: https://www.promoplays.net
Last updated: 6 June 2026

1. Introduction

Welcome to PromoPlays. These Terms and Conditions govern your use of our website, services, campaigns, playable ads, mini-games, quizzes, competitions, reward mechanics, QR activations and any other promotional experiences provided by PromoPlays.
By using our website or services, requesting a demo, participating in a campaign or engaging with a PromoPlays-powered experience, you agree to these Terms and Conditions.
If you do not agree with these Terms, you should not use our website, services or campaign experiences.

2. About PromoPlays

PromoPlays provides mobile-first promotional games, playable ads, quizzes, spin-and-win campaigns, scratch-and-win experiences, QR campaigns, branded mini-games, reward campaigns, lead generation tools and campaign reporting services for brands, agencies and corporates.
Contact email: info@promoplays.net

3. Use of the Website

You may use our website for lawful purposes only.
You agree not to:
Use the website in a way that violates any law or regulation
Attempt to hack, disrupt, overload or damage the website
Copy, scrape or misuse website content without permission
Upload harmful code, malware or malicious files
Misrepresent your identity or company details
Use our website or services for fraudulent activity
We may suspend or restrict access to our website or services if we believe these Terms have been breached.

4. Our Services

PromoPlays may provide services including, but not limited to:
Custom HTML5 mini-games
Playable ads
Branded promotional games
Spin-and-win campaigns
Scratch-and-win campaigns
Quiz campaigns
QR code activations
Leaderboard campaigns
Voucher and reward mechanics
Lead generation campaigns
Campaign landing pages
Analytics and reporting
Campaign concept development
White-label services for agencies
The exact scope of services will be agreed separately in a quotation, proposal, service agreement, statement of work or written project confirmation.

5. Quotations and Proposals

Any quotation or proposal issued by PromoPlays is valid for the period stated in the quotation. If no validity period is stated, the quotation is valid for 14 days from the date of issue.
A project will only begin once:
The quotation or proposal has been accepted in writing;
Any required deposit or upfront payment has been received; and
All required project information, content, brand assets and campaign instructions have been provided.
PromoPlays reserves the right to revise pricing if the scope, timeline, functionality, campaign requirements or deliverables change.

6. Client Responsibilities

Clients are responsible for providing accurate and complete information required for the campaign or project, including:
Brand guidelines
Logos and artwork
Campaign copy
Terms and conditions for competitions
Prize and reward details
Eligibility rules
Product information
Legal disclaimers
Data collection requirements
Approval feedback
Any required third-party platform access
Delays in receiving required information, approvals or assets may delay the project timeline.
The client is responsible for ensuring that any content, artwork, claims, promotional messaging, prize mechanics and campaign rules supplied to PromoPlays are legal, accurate and compliant with applicable laws.

7. Campaign Approval

Before a campaign goes live, the client may be required to review and approve the final campaign experience.
Once approval is given, PromoPlays will not be responsible for errors, omissions or incorrect information that were visible or reasonably discoverable during the approval process.
Any changes requested after approval may be treated as additional work and may be charged separately.

8. Payment Terms

Payment terms will be stated in the relevant quotation, invoice or agreement.
Unless otherwise agreed in writing:
A deposit or upfront payment may be required before work begins.
Final payment may be required before campaign launch or final handover.
Monthly retainers, hosting, support or reporting fees must be paid in advance.
Late payments may result in delayed delivery, suspension of services or withholding of campaign files, reports or access.
All prices are exclusive of taxes unless otherwise stated.

9. Cancellations

If a client cancels a project after work has started, the client will be responsible for payment for all work completed up to the cancellation date, including any third-party costs already incurred.
Deposits may be non-refundable where work has already commenced, resources have been allocated or third-party costs have been committed.

10. Changes to Scope

Any work outside the agreed scope may be quoted and charged separately.
Examples of additional work include:
New game mechanics not included in the original scope
Additional design concepts
Additional campaign pages
Extra rounds of revisions
New language versions
Additional reporting requirements
Integration with third-party platforms
Prize fulfilment administration
Significant changes after approval
Urgent or after-hours work

11. Timelines

PromoPlays will make reasonable efforts to meet agreed project timelines. However, timelines may be affected by:
Late delivery of client content or assets
Delayed feedback or approvals
Changes to scope
Third-party platform issues
Hosting or internet disruptions
Technical issues outside our control
Force majeure events
PromoPlays will not be liable for delays caused by the client, third-party providers or circumstances beyond our reasonable control.

12. Intellectual Property

Unless otherwise agreed in writing, PromoPlays retains ownership of:
Source code frameworks
Game engines
Reusable components
Templates
Internal tools
Campaign logic
Development methods
Pre-existing intellectual property
Generic design and development assets
Upon full payment, the client may receive the agreed usage rights to the final campaign deliverables created specifically for the client.
The client remains the owner of their own trademarks, logos, brand assets, campaign copy and materials supplied to PromoPlays.
PromoPlays may not use client trademarks or confidential campaign materials for unrelated third-party campaigns without permission.

13. Licence to Use Campaigns

Unless otherwise agreed in writing, campaigns are licensed for the agreed campaign period, brand, territory, use case and platform.
The client may not resell, duplicate, modify, reverse engineer or reuse a PromoPlays campaign outside the agreed scope without written permission.
White-label or agency arrangements must be agreed separately.

14. Portfolio Use

Unless the client requests otherwise in writing, PromoPlays may display completed work, campaign visuals, screenshots, case studies, client names or campaign summaries in its portfolio, website, presentations, proposals or marketing materials.
PromoPlays will not disclose confidential campaign data, private participant data or commercially sensitive information without permission.

15. Competitions, Rewards and Prizes

Where a campaign includes a competition, prize, giveaway, voucher, leaderboard or reward mechanic, the client is responsible for:
Ensuring the promotion is legally compliant
Providing campaign-specific terms and conditions
Supplying accurate prize details
Confirming eligibility requirements
Managing winner verification
Supplying, paying for and delivering prizes or rewards
Handling tax, regulatory or permit requirements where applicable
Responding to participant disputes relating to prizes
PromoPlays may provide technical support for the campaign mechanic, but unless agreed in writing, PromoPlays is not responsible for prize fulfilment, winner disputes or regulatory compliance of the promotion.

16. Participant Conduct

Participants using PromoPlays-powered campaigns agree not to:
Submit false or misleading information
Attempt to cheat, manipulate scores or exploit game mechanics
Use bots, scripts, automation or multiple fake entries
Interfere with the campaign platform
Abuse, threaten or harass other users
Submit unlawful, offensive or harmful content
PromoPlays or the relevant campaign sponsor may disqualify entries or restrict access where cheating, abuse or suspicious activity is detected.

17. Leaderboards and Game Scores

Where a campaign includes scoring, rankings or leaderboards, PromoPlays may use reasonable technical measures to track and validate results.
However, game scores and leaderboard results may be affected by device performance, internet connectivity, browser settings or other technical factors.
PromoPlays reserves the right to remove suspicious scores, duplicate entries or entries that appear to result from manipulation, cheating or technical abuse.

18. Data Protection and Privacy

Personal information collected through our website or campaigns will be handled in accordance with our Privacy Policy.
Where PromoPlays processes participant data on behalf of a client, the client may be the responsible party or data controller, and PromoPlays may act as an operator or processor.
Clients are responsible for ensuring that campaign data collection, consent wording, marketing opt-ins and participant communications comply with applicable privacy laws.

19. Cookies and Tracking

Our website and campaign experiences may use cookies, analytics tools, pixels or similar technologies for functionality, performance measurement, campaign reporting, advertising attribution or user experience improvements.
Further details may be provided in our Privacy Policy or Cookie Policy.

20. Third-Party Platforms and Services

PromoPlays may use third-party platforms, hosting providers, analytics tools, email platforms, advertising networks, payment processors, QR tools or other software services.
PromoPlays is not responsible for downtime, errors, policy changes, data loss, service interruptions or pricing changes caused by third-party providers.
Use of third-party services may be subject to the terms and policies of those providers.

21. Website and Campaign Availability

We aim to keep our website and campaigns available and functioning properly. However, we do not guarantee uninterrupted or error-free access.
Services may be interrupted due to:
Maintenance
Hosting issues
Internet outages
Security updates
Third-party service failures
Technical faults
Force majeure events
PromoPlays will not be liable for temporary unavailability of the website or campaign services.

22. No Guarantee of Results

PromoPlays aims to create engaging promotional experiences, but we do not guarantee specific commercial results, including:
Sales conversions
Lead volumes
Campaign entries
Engagement rates
Return on investment
Social media performance
Advertising performance
Prize redemption rates
Campaign results depend on various factors including media spend, audience targeting, campaign offer, brand awareness, traffic source, creative quality and market conditions.

23. Limitation of Liability

To the maximum extent permitted by law, PromoPlays will not be liable for:
Loss of profits
Loss of revenue
Loss of data
Loss of business opportunity
Reputational damage
Indirect or consequential loss
Campaign underperformance
Third-party service failures
Participant fraud or misuse
Delays caused by the client or third parties
Where liability cannot be excluded, PromoPlays’ total liability will be limited to the amount paid by the client for the specific service giving rise to the claim.

24. Indemnity

The client agrees to indemnify and hold PromoPlays harmless against claims, losses, damages, penalties or expenses arising from:
Client-supplied content or materials
Misleading advertising claims
Unlawful campaign mechanics
Prize or reward disputes
Breach of privacy or marketing laws caused by client instructions
Intellectual property infringement in client-supplied assets
Participant claims relating to campaign rules, prizes or fulfilment
The client’s breach of these Terms

25. Confidentiality

Both PromoPlays and the client agree to keep confidential information private and not disclose it to unauthorised third parties.
Confidential information may include:
Campaign concepts
Pricing
Business strategies
Technical information
User data
Client lists
Proposals
Unpublished campaign material
Confidentiality obligations do not apply to information that is publicly available, already known, independently developed or required to be disclosed by law.

26. Acceptable Use of Campaigns

Clients may not use PromoPlays services for campaigns that promote or involve:
Illegal products or services
Fraudulent schemes
Hate speech or discrimination
Harassment or abuse
Malware, phishing or scams
Misleading financial claims
Unlawful gambling or betting
Adult or explicit content without prior agreement
Products or promotions restricted by law without proper compliance
PromoPlays reserves the right to refuse or discontinue campaigns that may harm its reputation, breach the law or expose the business to unreasonable risk.

27. Support and Maintenance

Support, maintenance, updates, hosting, bug fixes and reporting are only included where specifically stated in the quotation, proposal or service agreement.
Unless otherwise agreed, support does not include:
New features
Redesigns
Third-party platform issues
Changes caused by client edits
Issues caused by external hosting environments
Campaign changes after launch
Urgent after-hours support

28. Force Majeure

PromoPlays will not be liable for failure or delay in performing its obligations where such failure or delay is caused by events beyond its reasonable control, including:
Natural disasters
Power outages
Internet failures
Strikes
Civil unrest
War
Government restrictions
Cyberattacks
Third-party platform failures
Acts of God

29. Termination

PromoPlays may suspend or terminate services if:
The client fails to pay amounts due
The client breaches these Terms
The client uses the services unlawfully
The project creates legal, reputational or technical risk
Required information or approvals are not provided
The working relationship becomes impractical or unreasonable
Termination does not affect any amounts already due for work completed or costs incurred.

30. Governing Law

These Terms are governed by the laws of the country in which PromoPlays contracts with the client, unless otherwise agreed in writing.
Where PromoPlays contracts with a Namibian client, Namibian law may apply.
Where PromoPlays contracts with a South African client, South African law may apply.
The applicable jurisdiction may be confirmed in the relevant quotation, invoice, proposal or service agreement.

31. Changes to These Terms

PromoPlays may update these Terms and Conditions from time to time. The latest version will be published on our website with an updated effective date.
Continued use of our website or services after changes are published means that you accept the updated Terms.

32. Contact Us

For questions about these Terms and Conditions, please contact:
PromoPlays
Email: info@promoplays.net
Website: https://www.promoplays.net