PromoPlays
Website: https://www.promoplays.net
Last updated: 6 June 2026

1. Introduction

PromoPlays respects your privacy and is committed to protecting the personal information of visitors, clients, campaign participants, suppliers and business partners.
This Privacy Policy explains how we collect, use, store, share and protect personal information when you visit our website, contact us, request a demo, participate in a playable campaign, mini-game, quiz, competition, reward mechanic, QR campaign, lead generation activity or any other promotional experience powered by PromoPlays.
PromoPlays operates from Namibia and South Africa, and we aim to process personal information in line with applicable privacy and data protection laws, including the principles of lawful, fair and transparent processing.

2. Who We Are

PromoPlays helps brands, agencies and corporates launch mobile-first mini-games, playable ads, quizzes, spin-and-win campaigns, scratch-and-win experiences, QR activations and reward campaigns.
Contact details:
Email: info@promoplays.net
Namibia:
74 Riethaan Street, Hochland Park, Windhoek
South Africa:
Woodbridge Island, Milnerton, Cape Town, 7441

3. Personal Information We Collect

Depending on how you interact with us, we may collect the following information:
3.1 Website and enquiry information
When you visit our website, submit a contact form, request a campaign demo or communicate with us, we may collect:
Your name and surname
Company or organisation name
Email address
Phone number
Country or location
Message or enquiry details
Campaign requirements or project brief information
Any information you voluntarily provide to us

3.2 Campaign participant information

When you participate in a game, quiz, competition, voucher campaign, reward mechanic or promotional activation powered by PromoPlays, we or our client may collect:
Name and surname
Email address
Phone number
Age confirmation or date of birth where legally required
Location or region
Competition entry details
Score, game result or leaderboard position
Voucher, reward or prize redemption details
Marketing opt-in preferences
Answers submitted in quizzes, surveys or campaign forms
The exact information collected may differ depending on the campaign, client requirements and prize mechanic.

3.3 Technical and usage information

When you use our website or campaign experiences, we may automatically collect:
IP address
Device type
Browser type and version
Operating system
Referring website or campaign source
Pages visited
Time spent on pages or games
Clicks, interactions and gameplay events
QR code scan source, where applicable
Approximate location based on IP address
Cookie and analytics data

4. How We Collect Information

We collect personal information when:
You visit our website
You complete a contact form
You request a demo
You email or message us
You participate in a PromoPlays-powered campaign
You enter a competition or promotion
You claim a voucher, prize or reward
You interact with a playable ad, mini-game, quiz or QR activation
You subscribe or opt in to marketing communication
You provide information through a client campaign form
We may also receive information from our clients, advertising partners, analytics tools, hosting providers, email platforms or other service providers involved in delivering a campaign.

5. How We Use Personal Information

We may use personal information for the following purposes:
To respond to enquiries and demo requests
To prepare proposals, quotes and campaign concepts
To build, host and manage playable campaigns
To operate mini-games, quizzes, competitions and reward mechanics
To verify competition entries and determine winners
To issue vouchers, rewards or prizes
To manage leaderboards, scoring and campaign results
To provide campaign analytics and performance reports to clients
To improve our website, games, user experience and services
To communicate with campaign participants where required
To send marketing communication where consent has been given
To prevent fraud, abuse, spam or unauthorised activity
To comply with legal, tax, regulatory or contractual obligations

6. First-Party Data and Campaign Reporting

PromoPlays campaigns may be designed to help brands collect first-party data from users who choose to participate in a campaign.
Where we operate a campaign on behalf of a client, the client may be the primary owner or responsible party for the participant data collected during that campaign. PromoPlays may act as a service provider or operator that processes data according to the client’s instructions.
Campaign reports may include aggregated insights such as:
Number of players or participants
Game starts and completions
Scores and leaderboard results
Opt-in rates
Voucher claims
Form submissions
Engagement rates
Device and campaign source performance
Where possible, we use aggregated or anonymised reporting to reduce unnecessary exposure of personal information.

7. Marketing Communication

We may send you marketing communication if:
You have requested information from us
You have opted in to receive updates
You are an existing client or business contact
You participated in a campaign and consented to marketing communication
You may opt out of marketing communication at any time by using the unsubscribe option provided, replying to the communication, or contacting us at info@promoplays.net.
We do not sell personal information to third-party marketers.

8. Cookies and Tracking Technologies

Our website and campaign experiences may use cookies, pixels, analytics scripts and similar technologies to:
Keep the website functional
Remember user preferences
Measure traffic and performance
Understand campaign engagement
Track game interactions and conversions
Improve user experience
Support advertising, retargeting or attribution where applicable
You can control or disable cookies through your browser settings. Some features may not work properly if cookies are disabled.
A separate Cookie Policy may explain our cookie usage in more detail.

9. Analytics and Advertising Tools

We may use third-party tools such as website analytics, advertising platforms, tracking pixels, tag managers, email systems or campaign reporting tools.
These tools may process technical and usage information such as device data, page visits, clicks, campaign sources and conversion events.
Where required, we will request consent before using non-essential cookies or tracking technologies.

10. Sharing Personal Information

We may share personal information with:
Our clients, where the data relates to a campaign run for that client
Hosting and cloud service providers
Website and software development providers
Email and communication platforms
Analytics and reporting providers
Prize fulfilment or voucher partners
Payment providers, where payments are involved
Professional advisers, auditors or legal representatives
Regulators, authorities or law enforcement where legally required
We only share information where necessary for a lawful business purpose, contractual obligation, campaign delivery requirement or legal requirement.

11. International Transfers

Because PromoPlays may use cloud hosting, software platforms, analytics tools and service providers located in other countries, personal information may be processed outside Namibia or South Africa.
Where this happens, we aim to ensure that appropriate safeguards are in place to protect personal information.

12. How Long We Keep Personal Information

We only keep personal information for as long as reasonably necessary for the purpose for which it was collected, including:
Responding to enquiries
Managing client relationships
Running campaigns
Verifying competition entries
Fulfilling rewards or prizes
Reporting campaign results
Meeting legal, accounting or regulatory requirements
Resolving disputes or enforcing agreements
Campaign participant data may be retained for the period agreed with the relevant client or as required by campaign terms and applicable law.

13. Security of Personal Information

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.
These measures may include:
Secure hosting environments
Access controls
Password protection
Data minimisation
Secure communication channels
Monitoring and maintenance
Limiting access to authorised personnel and service providers
However, no online platform or transmission method is completely secure, and we cannot guarantee absolute security.

14. Children and Minors

PromoPlays campaigns may sometimes be used for family-friendly, school, youth or consumer promotions.
Where a campaign is directed at children or minors, we will work with the relevant client to apply appropriate safeguards, which may include parental or guardian consent, age gates, reduced data collection and restrictions on marketing communication.
We do not knowingly collect personal information from children without the required consent where such consent is legally required.

15. Competitions, Rewards and Prizes

If you participate in a competition, giveaway, voucher campaign or reward promotion, additional campaign-specific terms and conditions may apply.
These terms may explain:
Eligibility requirements
Campaign dates
Prize details
Winner selection process
Verification requirements
Redemption rules
Public announcement of winners
Marketing consent options
Data sharing with the campaign sponsor or brand
The campaign-specific terms should be read together with this Privacy Policy.

16. Your Privacy Rights

Depending on applicable law, you may have the right to:
Request access to your personal information
Ask us to correct inaccurate or incomplete information
Request deletion of your personal information
Object to certain processing activities
Withdraw consent where processing is based on consent
Opt out of marketing communication
Request information about how your data is used
Lodge a complaint with a relevant data protection authority
To exercise your rights, contact us at:
info@promoplays.net
We may need to verify your identity before processing certain requests.

17. Third-Party Websites and Links

Our website or campaign experiences may contain links to third-party websites, social media pages, payment platforms, client websites or partner platforms.
We are not responsible for the privacy practices, content or security of third-party websites. You should review their privacy policies before submitting personal information.

18. Client Campaigns

Some PromoPlays campaigns are created for and operated on behalf of brands, agencies or corporate clients.
In those cases:
The client may decide what personal information is collected
The client may determine how participant data is used
PromoPlays may process the information only to deliver the campaign
The client’s own privacy policy and campaign terms may also apply
Where there is a conflict between this Privacy Policy and a client-specific campaign privacy notice, the client-specific notice may apply to that campaign.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, technology or business operations.
The updated version will be published on our website with a revised “Last updated” date.

20. Contact Us

For questions about this Privacy Policy or how we handle personal information, please contact:
PromoPlays
Email: info@promoplays.net
Website: https://www.promoplays.net
Namibia:
74 Riethaan Street, Hochland Park, Windhoek
South Africa:
Woodbridge Island, Milnerton, Cape Town, 7441